Q1. What are the main benefits of unlocking my phone?

The most common one would be unlocking your phone in order to switch networks. A few of the main reasons people find themselves switching carrier’s every couple years is lower prices, larger coverage, better plans, faster 4G speed, special offers, and much more. What’s important to us and a huge benefit of unlocking is when they move from carrier to carrier people are able to keep using the same phone without having to purchase a brand new one every time they switch. The second main benefits to unlocking your phone is being able to travel and not worry about roaming charges. Bring your unlocked phone with you and once you arrive at your destination simply purchase a local pre-paid sim card, enter it and walla it works! This works great for people going on vacation, traveling for work, study abroad or our military stationed overseas. Hope this was able to help you understand the world of unlocking a little more and all the great things that come with it.

Q2. After I unlock my phone what carriers can I use?

Once unlocked you will be able to use any Gsm Carrier in the world! This includes all post paid networks, prepaid networks, little networks, big networks, domestic networks, international networks, on and on. Travel to any country on the globe and never have to worry about falling out of touch or getting slammed with ridiculous roaming charges. Having an unlocked phone puts you in the power position and gives you the options to choose! You cannot use your phone on any CDMA network once unlocked, which includes Sprint, Verizon, Boost and US Cellular to name a few.

Q3. Yeah but am I safe purchasing online?

Absolutely. Every purchase is 100% safe and secure. Our website is Trust-wave verified and encrypted. We use Paypal as our processor: How secure is the PayPal site? The PayPal site is highly secure. PayPal is committed to protecting the privacy of our users. When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers. They only see your email address, date of sign-up, and whether or not you have completed PayPal’s Verification process. We also accept many other modes of payment which you can easily find on the main home page.

Q4. I ordered, now what?

When you order you will have to wait the unlock specified time and you will receive a confirmation email to the Paypal email containing the unlock code, unlocking instructions. PLEASE NOTE: If you have not received an email from us, please check your spam/trash. You can also email us and inquiry on your order if you haven’t received anything. The delivery time on the website is listed in business days (Monday – Friday) We do everything in our power to return the code within the delivery time listed on the website. While 80% of our results are returned within that time frame, there are some that get stuck in the system or there is issues that sometime occur that will delay the result. Please be patient and understand we will get you your unlock code or refund your original purchase.

Q5. Can I cancel my order after I paid?

As soon as you order, your specific IMEI is sent to the manufacturer to be unlocked. Most of our orders are automatically processed and hence cannot be cancelled. For the orders that take a couple of days this is the same case, we already submitted it and it cannot be cancelled. If for some reason the code is wrong, we will however, supply you with a new code or refund your purchase.

Q6. What if you can’t unlock my phone?

If you run into any issues after we send you the unlock confirmation email, contact us and one of our trained professionals will walk you through the process and make sure that phone gets unlocked!

Q7. What is 100% customer satisfaction guarantee?

If for some reason your code doesn’t work and you sent us the right IMEI, we will do our best to get you the right code or get the problem fixed. If for some reason we cannot unlock your phone, we will refund your purchase.

Q8. Can I unlock my phone anywhere I want?

That’s correct! All you need is your phone and the unlock code and you’re set. You can be anywhere in the world geographically and the code never expires so unlock at your convenience!

Q9. After I order how do I track my purchase?

After you order If you want to track your purchase please add us on “Skype” at the top of the website. You can always email as well.

Q10. Once I unlock it can I update the OS or factory restore it?

Yes. You can restore, update, download, modify, etc as many times as you like.

Q11. After I unlock my phone will I ever have to unlock it again?

Once you unlock your phone is it permanently unlocked.

Q12. After I unlock my phone can I keep using my current carrier?

Absolutely. You can unlock your phone at any time on or off contract for any reason.

Q13. Will it somehow effect my current contract?

Not at all. Unlocking your phone does not effect any current contracts you’re in.

Q14. Why do I have to pay for the unlock code?

We pay a small fee to the manufacturer for every unlock code we request and in turn must do the same. What we can guarantee you is our prices are well below market average!

Q15. How do I pay and is my information safe?

We accept Paypal, Skrill, Payza, BitCoin, Ukash, OK PAY, CashU, Perfect Money, Web Money and along with these modes you can also use a credit or debit card.

Q16. Is it true if I unlock my phone it raises the value?

Yes by almost 70%. When you sell the phone make sure you unlock it first because more buyers will be interested in purchasing and that drives the price up.

Q17. If my phone or carrier isn’t listed what should I do?

Contact us and we will help!

Q18. If I have any questions after my purchase will you help me?

Yes, feel free to contact us via email at info@theofficialunlocks.com or live chat us on Skype!

Q19. Can you unlock phones that have 0 tries left?

Unfortunately someone has already tried typing in the incorrect unlock code too many times and now your phone is hard-locked and is unable to be unlocked.

Q20. If I purchase more than one code can I get a discount?

Absolutely. Contact us and we will get you a discount code immediately.

Q21. Do you have any promotions or discount codes?

Yes we always have various promotions and discount code offers. Please contact us and we will send you some ways to save money.

Q22. Can I get a wholesale rate If I keep coming back?

Contact us about wholesale and we will set you up with a wholesale account.

Q23. So, what do I do next?

Have a look around the website and if you have any questions we’re open 24/7 to assist you. Otherwise thank you for reading and we hope you decide to unlock with us!